Ways to piss off your customers #37
Oct. 22nd, 2006 07:36 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
xelaWhen you put a customer on hold, be sure to interrupt the hold music every thirty seconds with a recorded voice thanking them for holding!
If you simply play soothing music until a representative is available, the customer might be able to set the receiver down on their desk and get something else done until the sound of a human voice lets them know someone can now take their call. By periodically giving the customer a false alarm in the form of a recorded voice, you will irritate many customers so much that they hang up first, saving your company the annoyance and expense of having to deal with them. Eventually, these customers will stop recommending you to their friends, and take their business elsewhere, further reducing your support costs.
Oh, hell, why protect the guilty: CitiBank, who have never done this to me before, have apparently now adopted this particularly annoying voicemail program.
If you simply play soothing music until a representative is available, the customer might be able to set the receiver down on their desk and get something else done until the sound of a human voice lets them know someone can now take their call. By periodically giving the customer a false alarm in the form of a recorded voice, you will irritate many customers so much that they hang up first, saving your company the annoyance and expense of having to deal with them. Eventually, these customers will stop recommending you to their friends, and take their business elsewhere, further reducing your support costs.
Oh, hell, why protect the guilty: CitiBank, who have never done this to me before, have apparently now adopted this particularly annoying voicemail program.
